The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions.
Richard B. ChasePublished in: Oper. Res. (1981)
Keyphrases
- customer service
- theoretical analysis
- electronic commerce
- web services
- service providers
- service oriented
- real world
- customer behavior
- theoretical considerations
- theoretical underpinnings
- customer satisfaction
- service oriented architecture
- service composition
- location aware
- customer relationship management
- end users
- service discovery
- information services
- computing environments
- context aware
- customer support
- wireless sensor networks