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Digital Banking Transformation: Application of Artificial Intelligence and Big Data Analytics for Leveraging Customer Experience in the Indonesia Banking Sector.
Elisa Indriasari
Ford Lumban Gaol
Tokuro Matsuo
Published in:
IIAI-AAI (2019)
Keyphrases
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retail banking
customer churn
banking services
big data analytics
banking industry
commercial banks
churn prediction
driving forces
return on investment
financial services
electronic commerce
information systems
customer service
money laundering
sentiment analysis
text classification
social media
expert systems