A taxonomy for deriving business insights from user-generated content.
Pablo WeingartThiemo WambsganssMatthias SöllnerPublished in: ECIS (2023)
Keyphrases
- user generated content
- social media
- data mining
- user generated
- information systems
- electronic commerce
- business process
- user comments
- business models
- recommender systems
- business intelligence
- business processes
- decision making
- data analytics
- user contributed
- social web
- success stories
- actionable knowledge
- social media content
- online social media
- online social
- online forums
- blog posts
- big data
- knowledge management
- relevant content
- customer reviews
- business analytics
- social networking sites