Sentiment Analysis of Customer Comments in Banking using BERT-based Approaches.
Melik MasarifogluUmit TigrakSefa HakyemezGuven GulErdal BozanAli Hakan BuyukluArzucan ÖzgürPublished in: SIU (2021)
Keyphrases
- sentiment analysis
- opinion mining
- sentiment classification
- text classification
- text mining
- retail banking
- multi aspect
- sentence level
- user generated
- natural language processing
- semi supervised
- sentiment lexicon
- machine learning algorithms
- user interaction
- customer satisfaction
- product features
- online reviews
- real world