Knowledge Management Initiatives in a Global IT Outsourcing Company: a Case Study of Infosys Technologies.
Ravi Shankar MayasandraShan Ling PanPublished in: J. Inf. Knowl. Manag. (2004)
Keyphrases
- case study
- knowledge management
- information technology
- information systems
- e government
- knowledge management systems
- knowledge sharing
- data mining
- workflow technology
- knowledge workers
- business process
- competitive advantage
- software development
- service providers
- web technologies
- organizational learning
- emerging technologies
- global economy
- business intelligence
- knowledge acquisition
- knowledge engineering
- global information
- public sector
- customer service
- artificial intelligence
- real world