Evaluating Offshore IT Outsourcing in India: Supplier and Customer Scenarios.
Naureen KhanWendy L. CurrieVishanth WeerakkodyBhavini DesaiPublished in: HICSS (2003)
Keyphrases
- supplier selection
- supply chain
- electronic commerce
- information systems
- customer satisfaction
- real world
- customer behavior
- information technology
- customer demand
- service providers
- business process
- lot sizing
- group decision making
- dynamic programming
- decision makers
- learning scenarios
- developing countries
- customer service