Instructive Interaction for Redirection of Customer Attention from Robot to Service.
Jun BabaSichao SongJunya NakanishiYuichiro YoshikawaHiroshi IshiguroPublished in: RO-MAN (2022)
Keyphrases
- human robot interaction
- customer service
- human robot
- customer satisfaction
- mobile robot
- call center
- service requirements
- service quality
- service providers
- smart spaces
- service times
- robot control
- vision system
- human computer interaction
- multi robot
- path planning
- gesture recognition
- user interaction
- arrival process
- robotic systems
- management system
- object manipulation
- point of sale
- autonomous robots
- service oriented
- electronic commerce
- robot manipulators
- end users
- customer requirements
- online stores
- real time
- human operators
- robot navigation
- service composition