Stay with me - Conversational Churn Prevention in Digital subscription Service.
Dennis BennerSofia SchöbelPublished in: ECIS (2023)
Keyphrases
- multi modal
- service oriented
- publish subscribe systems
- service quality
- service providers
- service composition
- information services
- conversational agent
- case study
- multi party
- customer satisfaction
- digital curves
- processor sharing
- real time
- spoken language
- information dissemination
- heavy traffic
- management system
- natural language
- web services
- website
- neural network