Including Domain Knowledge in Customer Churn Prediction Using AntMiner+.

Wouter Verbeke Bart Baesens David Martens Manu De Backer Raf Haesen

Published in: DMM@ICDM (2009)

Keyphrases

customer churn
domain knowledge
prediction model
churn prediction
prediction accuracy
neural network
random forest
regression model
information systems
decision trees
classification rules
eye tracking data
credit risk