Login / Signup
Customer Service in Social Media: An Empirical Study of the Airline Industry.
Matthias Carnein
Leschek Homann
Heike Trautmann
Gottfried Vossen
Karsten Kraume
Published in:
BTW (Workshops) (2017)
Keyphrases
</>
customer service
social media
call center
yield management
inventory control
case study
social networks
big data
world wide
customer behavior
online marketing
customer satisfaction
high tech
social media data
databases
data warehouse
user generated content
customer support
governmental organizations