Modeling service variability in complex service delivery operations.
Yixin DiaoLarisa ShwartzPublished in: CNSM (2015)
Keyphrases
- service delivery
- service provision
- e government
- service management
- life cycle
- end to end
- web services
- online services
- e learning
- public sector
- government services
- government agencies
- mobile technologies
- multimedia services
- information technology
- information sources
- end users
- service discovery
- mobile services
- database systems
- case study
- real world