Three-level warranty service contract among manufacturer, agent and customer: A game-theoretical approach.
Maryam EsmaeiliNafiseh Shamsi GamchiEzzatollah AsgharizadehPublished in: Eur. J. Oper. Res. (2014)
Keyphrases
- supply chain
- customer service
- multi agent systems
- real time strategy games
- customer satisfaction
- revenue sharing
- multi agent
- service requirements
- quality control
- electronic commerce
- call center
- web services
- multiagent systems
- game theory
- minority game
- autonomous agents
- service times
- software agents
- stackelberg game
- opponent modeling
- service providers
- general game playing
- application level
- video games
- mobile agents
- agent model
- computer games
- production planning
- multiple agents
- virtual world
- point of sale
- service quality