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Predicting service delivery cost for non-standard service level agreements.
Yixin Diao
Linh Lam
Larisa Shwartz
David M. Northcutt
Published in:
NOMS (2014)
Keyphrases
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service delivery
service level agreements
e government
end to end
life cycle
real time
e learning
service oriented
service level
information sources
quality of service
government agencies