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Predicting service delivery cost for non-standard service level agreements.

Yixin DiaoLinh LamLarisa ShwartzDavid M. Northcutt
Published in: NOMS (2014)
Keyphrases
  • service delivery
  • service level agreements
  • e government
  • end to end
  • life cycle
  • real time
  • e learning
  • service oriented
  • service level
  • information sources
  • quality of service
  • government agencies