Alert-Driven E-Service Management.

Dickson K. W. Chiu Benny W. C. Kwok Ray L. S. Wong Shing-Chi Cheung Eleanna Kafeza

Published in: HICSS (2004)

Keyphrases

service management
service delivery
context awareness
data driven
network management
action recognition
life cycle
information systems
case study
context aware
ambient intelligence
higher education
internet services