Customer churn prediction by hybrid neural networks.
Chih-Fong TsaiYu-Hsin LuPublished in: Expert Syst. Appl. (2009)
Keyphrases
- hybrid neural
- customer churn
- prediction model
- churn prediction
- neural network
- prediction accuracy
- hopfield neural network
- fuzzy systems
- learning rules
- customer relationship management
- rule induction
- genetic algorithm
- evolutionary computation
- regression model
- text mining
- expert systems
- eye tracking data
- credit risk
- pattern recognition
- artificial intelligence