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Performance Evaluation and Statistical Data Analysis of a Call Center for the Deaf Community.
Seyda Alperen Pehlivan
Canan Pehlivan
Cléa Martinez
Nicolas Cellier
Franck Fontanili
Elyes Lamine
Published in:
AICCSA (2021)
Keyphrases
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call center
data analysis
service level
asymptotically optimal
data mining
service quality
arrival rate
statistics and machine learning
data mining and statistical
sign language
agent technology
databases
neural network
machine learning
special case
service systems