On-Line Techniques for Service Quality Management.
Manoel Camillo PennaRafael Romualdo WandresenPublished in: QSHINE (2004)
Keyphrases
- quality management
- service quality
- data quality
- service providers
- fuzzy theory
- quality assessment
- human factors
- information systems
- project management
- resource scheduling
- user satisfaction
- systems development
- water quality
- e learning
- web services
- electronic commerce
- quality control
- software projects
- fuzzy logic
- end users
- quality improvement
- fuzzy systems
- measured data
- databases