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The Impact of Process Variation on Customer Dissatisfaction: Evidence from the U.S. Domestic Airline Industry.
Nikos Tsikriktsis
Janelle Heineke
Published in:
Decis. Sci. (2004)
Keyphrases
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case study
decision support
world wide
data sets
neural network
website
web search
process model
united states
information sharing
development process
empirical evidence