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Do Negative Experiences Always Lead to Dissatisfaction? - Testing Attribution Theory in the Context of Online Travel Reviews.
Jingxian Jiang
Ulrike Gretzel
Rob Law
Published in:
ENTER (2010)
Keyphrases
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online learning
online reviews
contextual information
theoretical framework
case study
test cases
positive and negative
conceptual framework
travel planning
machine learning
context sensitive
speech acts
real time
learning algorithm
decision making
user satisfaction