A Knowledge Infrastructure Hierarchy Model for Call-Centre Processes.
Greg TimbrellStefan KollerNev SchefeStefanie N. LindstaedtPublished in: J. Univers. Comput. Sci. (2005)
Keyphrases
- formal model
- probabilistic model
- cost function
- computational model
- data mining
- high level
- expert knowledge
- theoretical analysis
- stochastic processes
- reasoning process
- hierarchical structure
- experimental data
- mathematical model
- knowledge based systems
- knowledge acquisition
- probability distribution
- information technology
- knowledge base