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The Role of Technology in Improving the Customer Experience in the Banking Sector: A Systematic Mapping Study.

Roberto VergalloLuca Mainetti
Published in: IEEE Access (2022)
Keyphrases
  • case study
  • data processing
  • social structures
  • information systems
  • empirical studies
  • communication skills
  • statistically significant
  • cost effective
  • secondary school
  • negatively affect