Rebuilding Trust in Online Shops on Consumer Review Sites: Sellers' Responses to User-Generated Complaints.
Uwe MatzatChris SnijdersPublished in: J. Comput. Mediat. Commun. (2012)
Keyphrases
- user generated
- online consumer
- product reviews
- social media
- consumer reviews
- video sharing
- consumer trust
- user generated content
- sentiment analysis
- user generated reviews
- electronic commerce
- web content
- online reviews
- social network sites
- social networking
- electronic marketplaces
- website
- social networks
- online retailers
- sentiment classification
- auction sites
- consumer behavior
- online shopping
- user interests
- geo tagged
- purchase intention