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Remote Technical Support Requires Diagnosing the End User (Customer) as well as the Computer.
Jennifer M. Allen
Leo Gugerty
Eric R. Muth
Jenna L. Scisco
Published in:
Hum. Comput. Interact. (2013)
Keyphrases
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end users
technical support
application development
customer support
application developers
web applications
user interface
user experience
user driven
database administrators
case study
software developers
development process
web server
computer systems
data processing
e learning
java programming