A data-driven approach to evaluate the social media post and its influences on customers.
Pham Thi Viet HuongTran Anh VuPublished in: KSE (2020)
Keyphrases
- social media
- data driven
- social networking
- big data
- social networks
- social media data
- customer satisfaction
- service providers
- user generated content
- social media platforms
- electronic commerce
- customer service
- customer behavior
- service systems
- customer support
- neural network
- end users
- information technology
- call center
- single server
- service times
- single server queue
- potential customers