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Customer Support Ticket Escalation Prediction using Feature Engineering.
Lloyd Montgomery
Daniela E. Damian
Tyson Bulmer
Shaikh Quader
Published in:
CoRR (2020)
Keyphrases
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feature engineering
customer support
dependency parsing
text classification
natural language processing
high tech
machine learning
world wide
technical support
customer service
data sets
training data
hidden markov models
knowledge management