Fulfilling Customer Needs by Re-engineering Specification Processes for a Logistics Service Company.
Tine Meidahl MünsbergErika Marie StrømLars HvamPublished in: IEEM (2023)
Keyphrases
- customer service
- call center
- service level
- logistics service
- quality function deployment
- supply chain
- artificial intelligence
- high level
- customer data
- customer support
- case study
- customer satisfaction
- engineering design
- electronic commerce
- customer behavior
- computer science
- customer relationship management
- manufacturing companies
- customer churn
- product life cycle
- product development
- specification language
- formal specification
- engineering problems
- development processes
- process model
- customer base