Agility in Retail Banking: A Numerical Taxonomy of Strategic Service Groups.

Larry J. Menor Aleda V. Roth Charlotte H. Mason

Published in: Manuf. Serv. Oper. Manag. (2001)

Keyphrases

retail banking
service oriented architecture
service providers
web services
supply chain
management system
case study
decision making
knowledge management
customer churn
rough sets
decision support system
data mining methods
service quality
historical data