Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service.
Soyoung OhHonggeun JiJina KimEunil ParkAngel P. del PobilPublished in: J. Inf. Technol. Tour. (2022)
Keyphrases
- customer satisfaction
- deep learning
- service quality
- customer service
- unsupervised feature learning
- user satisfaction
- unsupervised learning
- machine learning
- marketing strategies
- information systems
- weakly supervised
- deep architectures
- service providers
- mental models
- quality of service
- customer support
- electronic commerce
- object recognition
- web services
- customer retention
- real time
- pattern recognition
- learning algorithm
- learning strategies