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Analyzing Service Quality and Satisfaction by Multivariate Analysis of Variance: A Case of Taiwan Tobacco and Liquor Corporation.
An-Wen Lu
Ya-Hua Chang
Hsin-Hung Wu
Published in:
Int. J. Inf. Syst. Serv. Sect. (2021)
Keyphrases
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service quality
customer satisfaction
user satisfaction
service providers
electronic commerce
information systems
information quality
online shopping
call center
quality of service
competitive advantage
decision making
incident management
e learning
technology acceptance
competitive environment