Ya-Hua Chang

Publication Activity (10 Years)

Years Active: 2021-2021
Publications (10 Years): 1

Top Topics

Incident Management

Customer Satisfaction

Competitive Environment

Service Quality

Top Venues

Int. J. Inf. Syst. Serv. Sect.

Publications

An-Wen Lu, Ya-Hua Chang, Hsin-Hung Wu
Analyzing Service Quality and Satisfaction by Multivariate Analysis of Variance: A Case of Taiwan Tobacco and Liquor Corporation. Int. J. Inf. Syst. Serv. Sect. 13 (4) (2021)