The Role of Social CRM in Social Information Systems: Findings from Four Case Studies.

Olaf Reinhold Rainer Alt

Published in: HICSS (2019)

Keyphrases

case study
information systems
social networks
social media
social interaction
lessons learned
social networking
social roles
real world
social context
online communities
virtual communities
social relationships
social behavior
criminal justice
social structures
social cognition
information technology