Learning Service Experience from the Service Encounter of a Retailing Chain Storefront.
Fu-ren LinRung-Wei PoClaudia Valeria Cruz OrellanPublished in: HICSS (2010)
Keyphrases
- learning curve
- learning systems
- web services
- learning process
- learning algorithm
- prior knowledge
- service providers
- service quality
- service discovery
- management system
- service oriented
- learning scheme
- customer service
- mobile services
- semantic web services
- learning community
- learning problems
- user experience
- learning tasks
- active learning