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The Economics of Hiring and Staff Retention for an IT Company in Russia.
Andrey Terekhov
Karina Terekhova
Published in:
SEAFOOD (2010)
Keyphrases
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emotional intelligence
customer retention
call center
long term
technical skills
case study
game theory
human resources
computational intelligence
customer service
cognitive load
real time
data sets
machine learning
public libraries
customer churn