Continual Process Improvement for ITIL Service Operations: A Lean Perspective.
Nikolaus ObwegeserDaniel T. NielsenNicklas M. SpandetPublished in: Inf. Syst. Manag. (2019)
Keyphrases
- process improvement
- service delivery
- software process
- e government
- business process
- root cause
- knowledge management
- service quality
- software process improvement
- web services
- cost estimation
- business processes
- service oriented
- case study
- service oriented architecture
- customer satisfaction
- process model
- life cycle
- service providers
- software engineering
- object oriented
- control system
- database systems
- artificial intelligence