A Nice and Friendly Chat with a Bot: User Perceptions of AI-Based Service Agents.
Nancy Viola WünderlichStefanie PaluchPublished in: ICIS (2017)
Keyphrases
- user perceptions
- multi agent systems
- multi agent
- intelligent behavior
- multiagent systems
- artificial intelligence
- autonomous agents
- service providers
- user satisfaction
- service quality
- mobile agents
- web services
- machine learning
- expert systems
- case based reasoning
- user experience
- decision making
- website design
- game ai
- theoretical framework
- customer satisfaction