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Antecedents and Consequences of KMS Usage in Chunghwa Telecom Company.
Shu-Hui Chuang
Jen-Teng Tsai
Yi-Hung Chang
Chayun Perng
Published in:
Int. J. Electron. Bus. Manag. (2012)
Keyphrases
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case study
knowledge management
social network analysis
customer relationship management
customer service
neural network
customer churn
negative consequences
social networks
web services
usage patterns
marketing strategies
churn prediction
continuance intention