Transition and Delivery Challenges of Retained Organizations in IT Outsourcing.

Marius Goldberg Axel Kieninger Gerhard Satzger Hansjörg Fromm

Published in: IESS (2014)

Keyphrases

information technology
information systems
technological challenges
lessons learned
service providers
real world
business process
real time
case study
cloud computing
multimedia
metadata
key issues
service delivery
knowledge workers
open issues
end user computing
human resource management
business opportunities