Designing a Bi-Level Collaborative Maintenance Planning Approach Between Airline and Service Company Under MRO Outsourcing Practice.
Yichen QinKam K. H. NgPublished in: IEEM (2023)
Keyphrases
- bi level
- service providers
- call center
- customer service
- gray scale
- pricing model
- goal oriented
- decision support
- web services
- case study
- planning problems
- software maintenance
- service quality
- information systems
- information technology
- service oriented
- collaborative learning
- image compression
- management system
- end users
- customer satisfaction
- win win
- heuristic search
- computer supported collaborative learning
- web service composition
- sensemaking
- marketing campaigns
- multiscale