How Do Expressed Emotions Affect the Helpfulness of a Product Review? Evidence from Reviews Using Latent Semantic Analysis.
Shimi Naurin AhmadMichel LarochePublished in: Int. J. Electron. Commer. (2015)
Keyphrases
- product reviews
- online reviews
- online product reviews
- opinion mining
- sentiment analysis
- customer reviews
- sentiment classification
- affective states
- product features
- affect recognition
- affect detection
- information sources
- user generated
- user generated content
- text classification
- sentence level
- customer satisfaction
- positive and negative