Evaluating the service quality of software providers appraised in CMM/CMMI.
Rodrigo Pinheiro dos SantosKáthia Marçal de OliveiraWander Pereira da SilvaPublished in: Softw. Qual. J. (2009)
Keyphrases
- service quality
- software process
- service providers
- process improvement
- customer satisfaction
- iso iec
- software development
- electronic commerce
- software process improvement
- process model
- capability maturity model
- information systems
- software life cycle
- user satisfaction
- project management
- software systems
- quality of service
- software projects
- software engineering
- information quality
- competitive environment
- software quality
- incident management
- software architecture
- business process
- call center
- product quality
- web services
- software maintenance
- business processes
- requirements engineering
- online shopping
- risk management
- case study
- user interface
- database
- databases
- data mining
- cloud services
- end users
- knowledge management
- job satisfaction
- source code