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"Understanding a fury in your words": The effects of posting and viewing electronic negative word-of-mouth on purchase behaviors.

Su Jung KimRebecca Jen-Hui WangEwa MaslowskaEdward C. Malthouse
Published in: Comput. Hum. Behav. (2016)
Keyphrases
  • mechanisms underlying
  • positive and negative
  • n gram
  • word recognition
  • design automation
  • machine learning
  • information systems
  • behavior analysis