Best Practices in Managing Social Media for Business.
Celeste See Pui NgWilliam Yu Chung WangPublished in: ICIS (2013)
Keyphrases
- social media
- big data
- mission critical
- crisis management
- electronic commerce
- information systems
- decision making
- case study
- business models
- business processes
- business process
- change management
- data mining
- online marketing
- leading edge
- software engineering
- business applications
- competitive advantage
- business intelligence
- service management
- databases
- social networking
- enterprise wide
- social networks
- user generated content
- business rules
- knowledge management
- service delivery
- data analysis
- business information
- enterprise architecture
- social context
- information diffusion
- cloud computing
- design patterns
- online social networks