Automatically identifying experts in on-line support forums using social interactions and post content.

Tyler Munger Jiabin Zhao

Published in: ASONAM (2014)

Keyphrases

social interaction
social media
social context
social networks
learning processes
social behavior
user generated content
social learning
social systems
interaction patterns
social norms
social presence
online forums
online social
social structure
social influence
social ties
knowledge exchange
mutual understanding