Unveiling Customer-Centric Product Development: Insights from Japanese Robotics Company.
Jing ZhangXianghua JiangJunichi MuramatsuPublished in: HCI (8) (2024)
Keyphrases
- product development
- life cycle
- customer service
- product quality
- computer vision
- product design
- artificial intelligence
- early phase
- customer satisfaction
- electronic commerce
- design process
- development process
- engineering design
- mass customization
- process management
- organizational learning
- software development
- software industry
- world wide
- data mining
- call center
- marketing strategies
- design tools
- customer behavior
- customer data
- customer churn
- churn prediction
- customer relationship management
- business models
- information technology
- marketing campaigns
- machine learning
- customer support
- development cycle
- case study
- domain knowledge
- computer aided