Automating Public Complaint Classification Through JakLapor Channel: A Case Study of Jakarta, Indonesia.
Sheila Maulida IntaniBahrul Ilmi NasutionMuhamad Erza AminantoYudhistira NugrahaNurhayati MuchtarJuan Intan KanggrawanPublished in: ISC2 (2022)
Keyphrases
- classification accuracy
- automatic classification
- classification process
- support vector
- pattern recognition
- classification algorithm
- classification systems
- feature selection
- decision trees
- image classification
- pattern classification
- classification method
- feature vectors
- data sets
- classification scheme
- machine learning algorithms
- preprocessing
- real time
- case study
- feature extraction
- feature space
- training set
- support vector machine svm
- benchmark datasets
- cross validation
- decision rules
- text categorization
- multi class
- classification rules
- computer simulation
- benchmark data sets
- classification models
- text classification
- learning algorithm
- object classification
- classification rate
- machine learning
- support vector machine