Defining Software Company's KPIs from Customers' and Employees' Perspectives.
Marta LárusdóttirGuðný Lára GuðmundsdóttirPublished in: HCSE (2024)
Keyphrases
- business models
- software vendors
- customer base
- customer service
- case study
- user interface
- software development
- customer data
- customer behavior
- databases
- customer relationship management
- business process
- information technology
- database systems
- decision making
- database
- call center
- software engineering
- customer churn
- real world
- key performance indicators