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Reviewing Service Quality for IT Services Offerings: Observations in the Light of Service Quality Models & Determinants.
Nikhil R. Zope
K. Anand
Doji Samson Lokku
Published in:
SRII Global Conference (2014)
Keyphrases
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service quality
service providers
customer satisfaction
online shopping
electronic commerce
quality of service
user satisfaction
information systems
call center
competitive advantage
information quality
web services
competitive environment
website
data mining
end users
real time
database