IT for competitive advantage: the place of expert systems.
Paul N. FinlayPublished in: J. Strateg. Inf. Syst. (1992)
Keyphrases
- competitive advantage
- expert systems
- knowledge management
- business processes
- business information
- knowledge based systems
- competitive environment
- knowledge engineering
- market share
- artificial intelligence
- knowledge base
- case based reasoning
- service quality
- customer relationship management
- business environment
- human capital
- business strategy
- market competition
- machine learning
- business analytics
- intellectual capital
- online retailers
- absorptive capacity
- strategic advantage