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The role of dissonance reduction and co-creation strategies in shaping smart service satisfaction - the case of Uber.
Reza Mousavi
Bidyut Hazarika
Kuanchin Chen
Thomas Rienzo
Published in:
Behav. Inf. Technol. (2022)
Keyphrases
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service quality
customer satisfaction
service providers
case base
optimal strategy
data sets
web services
end users
user satisfaction
learning algorithm
management system
case based reasoning
response time
online auctions
reduction method
customer service