Impact of Formal Controls on Client Satisfaction and Profitability in Strategic Outsourcing Contracts.

Nishtha Langer Deepa Mani

Published in: J. Manag. Inf. Syst. (2018)

Keyphrases

database
databases
information technology
information systems
outsourced databases
service quality
case study
user satisfaction
high impact
principal agent
supply chain
business process
client server
formal specification
supplier selection
service providers
metadata
e learning